This is the message sent TO THE SELLER:
Hello, We've been contacted by a customer regarding the order identified below. -------------------- Order#: 108-3162305-8659436 Item: Laneige - White Plus Renew Essence - 40ml/1.3oz Reason: Item Does Not Meet Customer Expectations Details: I believe i was sent the wrong item on my order. The item you sent me does not match the picture that is on amazon web page. This was not package like Laneige packages and the lettering is different. I need to return this for a refund since I believe this is not the same product. -------------------
And this is the message I received back from the seller:
Dear Grace Thank you for ordering from A-poly. Our company is in South Korea, working with Laneige directly. All our product is new and fresh and 100% genuine product :) If you have any problem with your product now, let us know little more detail. The box case has been changed and renewed from Laneige, and also they produce many kind of Brand new product every day. So case and lettering can be different :) It is not a problem so don't worry about that. If you still having problem with your item, contact to us anytime. And also if you can take a picture which you received, send it to us. It is more helpful to resolve this problem. Thanks for your purchase from our store. Sincerely, A-polyWhat should I believe?The seller claims they work with Laneige directly. Now when I open the cap from the night cream, I DO see a seal with Laneige on it with the "i" having the upward accent like they should have it on the front. So it MIGHT be real. But I don't know.There's no email back I can send to the seller that I may want a refund. I had to do this via Amazon as the middleman contacting the seller.Do yall still think I got a fake item? It's directly from Korea. I see the postage on my mail package tooThank yall for any help!